Do you ship to the UK?
Yes! We ship to the UK. We offer both standard and express shipping. If you are shopping within the EU, click here for our EU site. For additional questions about our shipping policy, please contact us at [email protected].
All articles
Shipping
How much does shipping cost?
Shipping is calculated at checkout after you have entered your shipping address. All orders over 20£ get free standard shipping*!. We offer the following shipping methods with the following partners: Royal Mail, Evri and Fedex.
How long will my order take to arrive?
Our warehouse team processes orders Mon-Fri, excluding British national holidays. We do our best to process all orders as quickly as possible! Processing time is 1–3 business days. Once your order has shipped, your order will generally arrive within
Do you offer free shipping?
Sure! We offer free standard shipping for all orders over 20£. Orders over 30£ are eligible for free express shipping.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to the courier's tracking page. Click on the tracking number link or enter the tracking
What happens if I don't collect my order?
If you fail to collect your parcel within the time frame given by the shipment provider, the parcel will be automatically returned to us. In this case, we will refund you the full order amount once the parcel arrives back to us. Please note that we w
What if my package gets lost or arrives damaged?
At Smuuti Skin, we strive to ensure every order reaches you in perfect condition! If your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. We understa
Will I have to pay customs fees?
No! Our UK warehouse is located within the United Kingdom, so you won't be subjected to any customs fees. Are you shopping within the EU or in Norway? Click here to switch to our EU site.